This is the honest version, written from inside the system.

What Bali healthcare does well

Routine paediatrics. GP-level consults. Vaccinations. Minor injuries and infections. Most dental work. Maternity care up to a point. Mental health support, if you choose your practitioner carefully. Most chronic-condition management. The international private hospitals have English-speaking doctors, modern equipment and clean facilities. Day-to-day, the system handles families' day-to-day needs without drama.

Where Singapore is the right call

Anything that requires advanced diagnostic imaging in a complex case. Most cancer treatment. Most paediatric specialisations that are rare globally and rarer in Bali. Most cardiac surgery. Any moment where the question is "are we sure this is the best in the world for this thing?" — because if the question is being asked, the answer in Bali is "not quite", and the answer in Singapore frequently is "yes".

A flight from Denpasar to Singapore is two hours twenty. With our healthcare partners, a family in need can be at a Singapore hospital within five hours of deciding to go.

What your insurance actually needs to do

Cover Singapore-tier private hospital costs. Cover medical evacuation. Cover repatriation to your home country if something serious unfolds. Not have an annual limit below USD $1m for serious conditions. Not exclude Indonesia. Cover pre-existing conditions, if you have any.

Most travel insurance does not do all of this; most expat health insurance does. We work with three brokers we trust and steer families to the right one for their situation.

The small habits that prevent most of what parents worry about

Mosquitoes. Dengue is the main mosquito-borne risk in Bali. There is no preventative vaccine for most situations. The prevention is mechanical: long sleeves at dusk, repellent (Indonesian brand: Soffell; international: Picaridin-based), and screens on every window of the villa. We check screens during the villa setup phase.

Food and water. Drink only filtered or bottled water. Brush teeth with the same. Restaurants used by expat families are almost universally safe. Local warungs are safe if they are popular with locals — busy warungs cook through their food before it sits. The children will get one or two stomach upsets in the first three months and then their gut microbiomes adjust.

Sun. The equatorial sun is more intense than most families' children are used to. SPF 50 daily, hats, water shoes for the reef. The first month is when most families learn this; we provide the kit during welcome week so the learning doesn't involve sunburn.

Roads. The single biggest risk factor in a family year in Bali is traffic, particularly scooters. We do not put children on scooters. We use car drivers. We arrange seatbelt-equipped vehicles for school runs. This sounds obvious until you see how casual the local norms are.

"A family year in Bali, well held, is less medically eventful than the average year in your home country. Children get more outdoor exercise, eat fresher food, sleep more, and stress less."

What we have ready

A medical contact list specific to your family. GP, paediatrician, dentist, dermatologist, mental health practitioner, physio. All English-speaking. All vetted. Saved into your phones during welcome week.

A medical evacuation plan. The exact pathway from your villa to a Singapore hospital, with the airline, the broker, and the in-Singapore receiving doctor pre-briefed. Most families never need this. The ones who do find it transformative.

A first-aid kit for the villa. Fitted out before you arrive, including child-dose medications for the conditions you are most likely to encounter — fever, gastric upset, allergic reactions, minor wounds.

A 24/7 phone line. If you are unsure whether something needs attention, you call us before you call a doctor. We've walked enough families through enough situations to know whether something is a four-hour observation or a two-hour drive to the hospital.

The thing we tell every family on the first call

A family year in Bali, well held, is less medically eventful than the average year in your home country. Children get more outdoor exercise, eat fresher food, sleep more, and stress less. The risks are real but they're manageable, and we have set up the systems that manage them.

You are not coming to Bali to worry about healthcare. You are coming to Bali to live, and we have made sure that, in the small percentage of moments when health is a concern, the right things happen quickly.

— The Annum